Archive for October, 2012

Cultural Awareness: Celebrating National Days

Except for people of Native American heritage, everyone in the United States is an immigrant from another place. Do you know when the National Day of your country of origin is celebrated? How about that of the colleague sitting near you? In countries all over the world, National Day is among the most important celebrations of the year.

The Sandwich Technique to Deliver Bad News or Complaints

Among the many etiquette skills presented in our seminars, the one I enjoy sharing most is one of the simplest. It’s the Sandwich Technique; a tool managers use when they have to deliver unpleasant news, resolve a conflict, address a troubling situation or make a constructive complaint. It’s easy and effective. Compliments and positive statements […]