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5 Tips on Client and Customer Retention
How much do you value your clients and customers? Are you aware they are not considered the same person? Here’s…
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Celebrate Hugs and High-Fives Day, or not?
According to the U.S. National Day Calendar, the 12th of September is National Hug and High Five Day. When I…
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Life and Workplace Incivility
Ten years ago, I published an article on workplace civility, which shared the results of a national survey and other…
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Don’t be labeled “non-responsive…”
In today’s world, being responsive is essential. It is a hallmark of a true professional. Nothing boils me more than…
Latest Posts
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I Care About Politics, yet…
I care about politics, yet I choose not to argue…
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The Negativity Spiral: How Snap Judgments Undermine Us
The Negativity Spiral: How Snap Judgments Undermine UsWe’re living through…
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Building Habits is Great Etiquette
Anyone who has ever heard me speak knows I typically…