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Sending Thank-You Notes
Did you know the 26the of December is National Thank You Note Day? The day after the Christmas holiday is…
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Handling Sarcasm
Do you know someone who tries to be funny or appears to be just kidding around, but doesn’t really succeed?…
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Honoring Commitments
Do you have business associates, friends, and others who make commitments to do something and then constantly miss the due…
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12 Tips for Instant Messaging in the Workplace
IM helps people communicate more efficiently, faster, and to nurture closer team relationships worldwide. Learn how to use it properly…
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8 Tips to Video Interviewing
Updated technology makes video interviews easy, thus replacing in-person and telephone interviews. If you will be interviewed by video, go…
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8 Tips to Retaining Clients and Customers
How much do you care about your clients and customers?
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Top Ten Etiquette Faux Pas!
I recently attended a networking event where people shared their pet peeves about rude and inappropriate behavior. It led me to create…
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Email Etiquette Part 2: Save Your Sanity! Six Steps on How to Organize Your Emails
Do you feel overwhelmed by the barrage of daily emails that clutter up your life? It seems impossible to keep…
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10 Tips on Email Etiquette – Part 1
Configuring and using your email system is critical to success today. Here are ten tips to remember at all times.
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Are You A Chronic Complainer?
Are you constantly expressing dissatisfaction, discontent, resentment and negativity about life, versus being happy, helpful, and positive about your surroundings?…
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Keeping Promises is Good Etiquette
Have you ever borrowed an item and never returned it? Have you promised to send a potential client or friend…
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8 Tips for Video Conferencing Etiquette
The hot new trend in meetings is video conference calls. Thanks to new advances in technology, this service is more…
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Holiday Gift-Giving From the Heart
Gift-giving should come from the heart, not out of a sense of obligation. Giving a gift—whether money or an object…
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The Sandwich Technique to Deliver Bad News or Complaints
Among the many etiquette skills presented in our seminars, the one I enjoy sharing most is one of the simplest.…
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Saying “I’m Sorry” and Meaning It!
Do you know people who say, “I’m sorry,” yet continue the same offense over and over? A woman recently shared…
Latest Posts
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I Care About Politics, yet…
I care about politics, yet I choose not to argue…
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The Negativity Spiral: How Snap Judgments Undermine Us
The Negativity Spiral: How Snap Judgments Undermine UsWe’re living through…
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Building Habits is Great Etiquette
Anyone who has ever heard me speak knows I typically…