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8 Tips to Retaining Clients and Customers
How much do you care about your clients and customers?
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Email Etiquette Part 2: Save Your Sanity! Six Steps on How to Organize Your Emails
Do you feel overwhelmed by the barrage of daily emails that clutter up your life? It seems impossible to keep…
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Are You A Chronic Complainer?
Are you constantly expressing dissatisfaction, discontent, resentment and negativity about life, versus being happy, helpful, and positive about your surroundings?…
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Keeping Promises is Good Etiquette
Have you ever borrowed an item and never returned it? Have you promised to send a potential client or friend…
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Saying “I’m Sorry” and Meaning It!
Do you know people who say, “I’m sorry,” yet continue the same offense over and over? A woman recently shared…
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Civility and Etiquette in the Workplace
Every week I see articles on the lack of workplace etiquette and civility. It appears co-workers, friends, and family members…
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Introductions Within Etiquette
When performing business introductions, here’s what I call my 2-step golden rule to proper business introductions: Step 1: The first…
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Using Punctuation is Etiquette
One goal of Advanced Etiquette is to make people feel comfortable and at ease in social situations. While proper punctuation…
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Conference Calling Etiquette
To ensure everyone feels at ease during a conference call and makes it a successful meeting. Participating in a telephone-…
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The Etiquette of Knowing a Person Behind Their Job
Photo provided by Global Adjustments “We tend to refer to people by the jobs they do rather than their names.…
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Networking Etiquette
Networking—a fancy way of saying getting to know people—is an important part of business. At general events, it is one…
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Business Meeting Etiquette Part 2: The Facilitator
Meeting Etiquette Part 1 focused on attending business meetings from a participant’s point of view. Now, we move on to…
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Business Meeting Etiquette Part 1: You, The Participant
I’m surprised by how many inquiries I’ve received lately from clients and others about how to behave at meetings. More…
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Shared Printer Courtesy
This tip was based on a viewer question submitted through Staples.com. QUESTION: Some of my colleagues tie up the printer…
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Gossip: A Terrible Virus
At all times and in every situation, I recognize I must treat everyone—whether they are a close friend, acquaintance, or…
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I Care About Politics, yet…
I care about politics, yet I choose not to argue…
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The Negativity Spiral: How Snap Judgments Undermine Us
The Negativity Spiral: How Snap Judgments Undermine UsWe’re living through…
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Building Habits is Great Etiquette
Anyone who has ever heard me speak knows I typically…